Job Opportunities

Thinking about joining us?

If you share our passion for protecting the planet through building a circular economy in packaging, why not join the team?

Our philosophy is to treat everyone equitably, reward you fairly, recognise your contribution and support you and your family in being happy and healthy.  We embrace flexible working as well as ensuring everyone comes together for team time at our Banbury offices.  As a small business we offer a great benefits package.  And as a not-for-profit our focus is on delivering for our members and investing in our people.

We’re a small and dynamic organisation where every individual makes a big difference, and everyone has the opportunity to grow.

If this is the environment you would thrive in, why not join us?

Current Vacancies

Member Engagement Manager

Contract Type: Full time / 37.5 hours. Alternative hours / work patterns considered for the right candidate

Based: Hybrid office (Banbury)/Flexible working

Salary: £38 – 43,000 FTE depending on experience + bonus + benefits

Reporting to: Director of Technical and Member Services

Role Overview

OPRL are the UKs independent experts in recyclability for packaging, best known for our world leading on pack recycling labels that we supply to our members. We work to achieve OPRL’s vision of a world where packaging doesn’t go to waste.

OPRL has gone from strength to strength over the past few years and has grown its membership base exponentially. In order to grow the organisation further and offer the best service to our members we are looking to expand our team.

We are looking for a Member Engagement Manager to ensure that our customers receive excellent and timely services that meet their evolving needs. This will in turn maintain the retention of existing customers. You will help to deliver and develop OPRL’s services so that they can be scaled and automated ahead of mandatory labelling, reporting to the Director of Technical and Member Services.

Key Responsibilities

Working within the Member Support team in the delivery of OPRL Member Support Strategy.
Including but not limited to:

Working with the team to establish and maintain relationships with key membership accounts, demonstrating tools and support available and keeping them informed of any developments or updates;
Managing CRM records for assigned accounts, providing reports on engagement as and when required
Working with the team and with marketing to provide a programme of member communications and engagement;
Dealing with upholding standards, resolving problems, and identifying opportunities for improvements;
Representing OPRL at industry events and ensuring consistency of messaging across the OPRL team;
Championing our brand as the pre-eminent UK recycling label and trusted source of packaging recycling information for consumer and consumer-like packaging.

Knowledge & Experience

Experience of working in customer service and account management – Essential
Excellent communication skills and organisation, and ability to work independently – Essential
Fluent with Microsoft Office – Essential
Thorough knowledge of working with a CRM (ideally HubSpot) – Highly desirable
Experience in working for environmental / sustainability organisations – Desirable

Skills & Competencies

Communication – good communicator both written and oral
Planning and organisation – working across different activities
Responsibility – comfortable working without frequent direction
Teamwork – ability to work within a team structure
Problem solving – able to interpret packaging information (with support)

Qualifications

Maths and English GCSE – Essential
Higher education qualification such as degree in relevant subject – Desirable

Behaviours

Aligns with the organisation values: We are Independent, Pioneering, Expert and Ethical. We support each other to put the customer at the heart of everything we do.
Demonstrates the organisational behaviours: Inclusive, eMpowered, Proud, Achieving excellence, Customer focused, Trust (IMPACT).

Apply now